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Technical Support
Technical Support made simple, news & just great advise!
International DSL Traffic Service Notice
Jan 17th
One of our international providers will be doing maintenance today between 16h00 and 20h00 GMT+2 in Portugal. This will affect our international traffic.
We will re-route traffic over our alternative international connection where applicable, this will cause congestion on our international traffic. Please expect delays and peer to peer traffic will be blocked during the maintenance period
ORG.ZA Domain Registration Changes
Dec 15th
We would like to take this opportunity to inform you that the org.za domain registry will be enforcing tighter controls in 2011, allowing only non-profit organisations to own an org.za domain. This has always been the case, however, the Registry is only now starting to enforce the conditions of ordering an org.za domain. It is therefore important that you ensure that you comply with the following criteria going forward:
What if my .org.za website is currently being used for commercial purposes?
If this is the case, you are infringing the regulations surrounding the usage of an .org.za domain name. We would advise that you transfer your website content to an alternative domain at your earliest convenience, to prevent possible termination by the Registry.
Registering of new .org.za domains:
Domain registration is free for entities that are able to provide Section 21 Certification or SARS documentation to accounts@halocomsa.com. If you are a non-profit organisation and are unable to provide the documentation required, you will be charged a once-off administration fee of R350.
To register a new ORG.ZA domain please visit our client portal here.
Seacom Cable Repair Update
Apr 30th
Official Seacom confirmation received that SMW4 undersea cable repairs completed successfully. Services have been stable for more than 24 hrs.
We wish to thank their clients for their understanding during this protracted repair work and we apologise for the severe impact on your services.
Seacom Update
Apr 29th
Status: In progress, intermittant access to the web.
We are closely monitoring the performance of services across the Seacom cable system and still awaiting official confirmation of the successful completion of the SMW4 cable repairs/maintenance from Seacom.
Our apologies to our clients – we are doing absolutely everything possible to rectify this situation.
Seacom
Apr 28th
Seacom have indicated that SMW4 repairs are expected to be completed by midnight tonight (23h59 SAST).
Our team will continue efforts to urgently reroute international traffic via an alternate path today, working urgently with our international partners.
Remote or Telephonic Technical Support
May 12th
Halo Communications now provides remote or telephonic technical support for MS Office (Outlook, Word and Excel), Softline Pastel Partner Accounting 2009 and Pastel Payroll, Quickbooks, Email, MS Windows XP and Vista.
We also provide remote server (Microsoft Windows Server 2003, Small Business Server and Server 2008) supporting MS Exchange & MS SQL.
Outsource your basic technical support to us to realise the benefits of using remote support or telephonic support:
- convenience
- quicker response to your problems
- cheaper costs that are also now budgeted for
Features:
- We give you access to our help desk to be able to log trouble tickets and receive responses and updates as they are resolved.
- Use the latest “easy to install” software to complete remote support sessions.
- Experienced technical support professionals from various specialties assisting where required.
If we can’t help you remotely we can send a technical support engineer to assist on-site – the cost of the remote support session will be credited against the cost of the onsite consultantion.
From R 87.50 (ex VAT) per user per month including 15 free minutes remote or telephonic support! Contact our team for a free 1 month trial on sales@halocom.co.za or fill in your information below*:
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* for 1 user only per company. Terms & Conditions Apply. E&OE.
Free IT Support Day
Oct 15th
Yes it’s back! We are offering free IT support at our offices on the 19th November 2008 from 8:30am till 4:30pm. There will be discounts on hardware, software and more!
Backup your data regularly with the Seagate Free Agent GO and the Seagate Momentus notebook external hardrives. Losing data is often much more expensive to reinstate than the cost of the hardware to back up. So save your data before you lose it!
160GB: R 920 inc VAT *
250GB: R 1055 inc VAT *
Bring your computers, notebooks etc for health check ups and clean ups. Want backups done of your data? We’ll sort it out for you.
More information on our facebook page.
